FAQ

Frequently Asked Questions

How do you calculate shipping?

Shipping costs are calculated based on the total weight and size of your order as well as the final shipping location.

Can I refund my order?

We do not offer refunds. However, we do welcome exchanges within 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, please contact us at hello@authnik.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

How long does it take to ship my order?

We ship within the United States 🇺🇸  and Canada 🇨🇦 

Please allow 24-48 hours to process your order.

Once your order is processed and shipped via USPS Standard Shipping,  you will receive an automated email with tracking information.

Please allow 3-5 business days for delivery.

We do not ship on Saturdays, Sundays, or national holidays. Please be aware that conditions beyond our control such as severe weather, service interruptions, etc., may cause delays with delivery.

Please contact us at hello@authnik.com if you have any questions or concerns.

I did not get my Discount Code via email

Email software may classify email from us as spam/junk. Make sure to check your Spam or Junk Mail folder in your email box. If you are using Gmail, be sure to check your "Promotions" tab.

Please contact customer service at hello@authnik.com if you need further assistance.

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